Anyone know where to get parts for the Schlage Zwave locks?

buvens · #1 August 2nd, 2009, 03:02 PM

I took mine to a locksmith to get them keyed alike and they left several parts out of one of them. As I wasn't installing them right away I didn't notice the parts were missing. When I decided to play with them I realized one didn't look right so went back to the locksmith. He appologized and gave me the 2 pieces that it looked like I needed, without taking the lock apart. After playing with it a while I realized it just wasn't working right so took both locks apart and compared them. The little pin with the small spring and the large plastic actuator that depresses the pin down allowing you to turn the handle were missing. Went back to the store and he ordered the pieces and it is taking a long time to get it. I realize these are probably similar parts to the other key less locks that look similar and also realize there is not a lot of need to replace these parts but would like to help him find them so this lock can be installed.
I will say it is interesting the way they work. Wonder how long the motor and actuator spring will last.
If anyone has any idea where I can obtain some parts it would be appreciated. As we tend to keep things a long time, locks I replaced were 40 years old, I was thinking of ordering a couple of spare parts.
Any suggestions would be appreceated.

Thanks...Sonny

gearyt · #2 September 17th, 2009, 01:11 PM

Typical lead time from Schlage is 5 weeks for parts or custom orders

buvens · #3 September 17th, 2009, 10:17 PM

Thanks Gearyt,

As it turns out the locksmith called Schlage and they told him that all of those types are still under warantee and they needed to be sent back to Schlage for service as they were not providing parts yet.
Consequently as the locksmith had lost the parts he went ahead and ordered and replaced my lock with a new one.
Would hate to have to have to send one back and be left without a lock on the doors.

Never know.

gearyt · #4 September 18th, 2009, 10:41 AM

yeah... they're tough on parts, I have a commercial account and am trying to get the deadbolts in another finish ( antique brass ) so I can play too...