Temp Icon changes to "?"

brsanders · #1 November 22nd, 2009, 05:33 PM

Anyone having the problem of the new temp icon randomly changing to a "?" -- ie unknown ?
The device is a HSM100 - and about half the time, the temp icon shows unknown vs the red thermometer.
All the rest of the upgrade went smoothly ( after some messing with the ZWave environment).
The icon set is ok and works for everything else. The temp range is between 70 and 80 F. So it's not a case of a missing icon or falling into a different temp range.
Not a huge problem - just an annoyance.

Thanks
Bruce

donstephens · #2 November 22nd, 2009, 05:56 PM

Same here...

Rupp · #3 November 22nd, 2009, 05:57 PM

Is it a missing icon X or a question mark?

donstephens · #4 November 22nd, 2009, 07:59 PM

Question Mark

Rupp · #5 November 22nd, 2009, 08:44 PM

That's a font issue where the symbol can't be rendered using the selected font within IE. We see this at work on some pages from time to time. It seems to correct itself after a while.

brsanders · #6 November 22nd, 2009, 10:49 PM

It seems funny that's it's an intermittant issue. Any idea what font causes the problem ?

krmiller53 · #7 November 23rd, 2009, 03:49 PM

Quote:

Originally Posted by Rupp

That's a font issue where the symbol can't be rendered using the selected font within IE. We see this at work on some pages from time to time. It seems to correct itself after a while.

It happens to me in Firefox 3.55. The image property says "http://(my web address)/images/HomeSeer/unknown.gif". It seems fairly random and happens on different devices and at least two different viewing computers. The devices are all showing valid temperatures at the time.

I have seen it several times in two days, so far I haven't had time to worry about. I just called up my page with IE8 and it shows the same as Firefox. I have no unusual HS log entries at this time.

The image is actually a before and after screen shot where device Q72 changed values and then started showing a normal icon a few minutes later.

ken

[IMG]file:///C:/DOCUME%7E1/eshuser/LOCALS%7E1/Temp/moz-screenshot.png[/IMG]

Rupp · #8 November 23rd, 2009, 06:38 PM

Wait, are you guys seeing the same thing as Ken? The big question mark is a gif and has nothing to do with a font.

donstephens · #9 November 23rd, 2009, 07:23 PM

Correct, I am seeing a big red question mark.

Quote:

Originally Posted by Rupp

Wait, are you guys seeing the same thing as Ken? The big question mark is a gif and has nothing to do with a font.

kaldoon · #10 November 24th, 2009, 07:34 AM

Same here

Rupp · #11 November 24th, 2009, 11:43 AM

Let me ask Rick about this.

Rick Tinker · #12 November 24th, 2009, 01:47 PM

If you check the log around the time when you see it change, is there an error or warning in the log pertaining to that device?

It only uses the unknown graphic when the value returned does not fit within one of the value ranges that uses a specific graphic.

The value that is displayed is rounded, so it is possible that the actual value is not fitting. Let me know if you see any warnings though.

brsanders · #13 November 24th, 2009, 05:15 PM

11/24/2009 4:07:16 PM Device Update Device: HVAC Home Pantry Temperature value set to 75.8 (7580/F)
This is the message from the log - no error, just normal update.

Rick Tinker · #14 November 24th, 2009, 05:49 PM

OK, while not an error or warning, it did help me to find the mistake...

Code:

 Case 66 To 75
     sGraphic = "Thermometer-70.png"
 Case 76 To 85
     sGraphic = "Thermometer-80.png"

The variable in this case is a double integer, holding a value of 75.8, which is BETWEEN 75 and 76, so it went to the "else" case.

I thought that might be happening when I looked at the code after I did the other post. I made a change to fix this so we should be all set - version 2.4.0.2 will be out shortly and has this fixed.