I have recently installed the Automation Module and connected my Concord 4 panel to HS3. The installation of the Concord plug-in went well. I am able to see all zones and they update when they fault.
The only issue I am having is that I can't get the system to ARM via the Device Management page. If I press the Arm Away or Arm Stay buttons, the keypad prompts for code and never arms. I did see in a couple of other posts some mention of a pop-up asking for a code, but I am not seeing that either. I turned on debugging and here are a couple of lines from the log when I attempt to arm the system.
Aug-25 11:50:22 PM CONCORD Debug InsertTracking() Enqueue: Zone (201), Now=1440568222, mSec=823, Event=Panel Armed Status from HS
Aug-25 11:50:22 PM CONCORD Comm SendRequestToPanel - 054001000248
Aug-25 11:50:22 PM Device Control Device: Security CONCORD Panel Control to Arm Stay (3) by/from: CAPI Control Handler
Based on the log entries, it appears the commands are sent, but the panel doesn't change from the disarmed state.
I did update the user code on the Concord -> Control -> Settings page and can see the code being changed in the HS3 logs. I have tried both the user code 0 and System Master code, but I can't get the system to arm using HS3.
What am I missing or doing wrong?
Thank you!
The only issue I am having is that I can't get the system to ARM via the Device Management page. If I press the Arm Away or Arm Stay buttons, the keypad prompts for code and never arms. I did see in a couple of other posts some mention of a pop-up asking for a code, but I am not seeing that either. I turned on debugging and here are a couple of lines from the log when I attempt to arm the system.
Aug-25 11:50:22 PM CONCORD Debug InsertTracking() Enqueue: Zone (201), Now=1440568222, mSec=823, Event=Panel Armed Status from HS
Aug-25 11:50:22 PM CONCORD Comm SendRequestToPanel - 054001000248
Aug-25 11:50:22 PM Device Control Device: Security CONCORD Panel Control to Arm Stay (3) by/from: CAPI Control Handler
Based on the log entries, it appears the commands are sent, but the panel doesn't change from the disarmed state.
I did update the user code on the Concord -> Control -> Settings page and can see the code being changed in the HS3 logs. I have tried both the user code 0 and System Master code, but I can't get the system to arm using HS3.
What am I missing or doing wrong?
Thank you!
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