Could not establish trust relationship for the SSL/TLS secure channel. - Solved!

[Dekirts]

I recently purchased the Hometroller S5pro, I received this error when trying to update the plug-ins list. After clicking update list it says.
An item in the Updater is temporarily unavailable due to: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

I've seen this mentioned before but haven't found the solution. I've been trying to get it to update over the past couple of days. The firewall on the computer isn't up and I tried to place that IP on the DMZ on the router. Neither worked.

Thank you,

[Richel]

I recently purchased the Hometroller S5pro, I received this error when trying to update the plug-ins list. After clicking update list it says.
An item in the Updater is temporarily unavailable due to: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

I have same problem for which there appears to be no solution. I am totally stymied before even getting to first base trying to upgrade from HS2 to HS3.

[Rupp]

What version of HS3 are you running? This was supposed to be fixed in one of the later betas.

[Richel]

What version of HS3 are you running? This was supposed to be fixed in one of the later betas.

3.0.0.96

Thanks.

[Richel]

3.0.0.96

Thanks.

Okay, so I was looking in the wrong place for the latest version. I now have updated to 3.0.0.130, but I still am not able to download plugins. On the Manage Plugins page, I place a green check mark aside the plugin that I want downloaded and nothing happens. Is this supposed to initiate automatically the download for the plugin or is there another step that I am missing? Closing the program and restarting does not install the plugin.

[NicolaiL]

Once you have selected plug-ins for download you need to scroll up (or down depending on where you selected) and find the "Download and Install" button ...

[Richel]

Once you have selected plug-ins for download you need to scroll up (or down depending on where you selected) and find the "Download and Install" button ...

And therein lies the rub. I could not and cannot find such a button. I am using a Hometroller S3, which was upgraded last year. The embedded software is XP and contains Internet Explorer V8. However, I have found a way to fix the problem - open HS3 in Chrome, where the button is readily visible. I see no way to set Chrome as the default browser for HS3. Can someone point me to where this can be done?

[Rupp]

I was confused as you stated you has the same problem as the OP and he was using a Hometroller S5pro. Download Chrome and try that browser.

[Richel]

I was confused as you stated you has the same problem as the OP and he was using a Hometroller S5pro. Download Chrome and try that browser.

Thanks. Chrome fixes that problem. Is there a way to set Chrome as default browser for HS3?

[Rupp]

Thanks. Chrome fixes that problem. Is there a way to set Chrome as default browser for HS3?

If you set that browser as the default HS should use the default.

[Richel]

If you set that browser as the default HS should use the default.

Thanks, Rupp.

[damiene77]

Hey Guys,

I am now having this same issue with HS2PRO. After trying to run the updater I get several of the entries below in the log and there are several plugins that are unavailable for selection.

An item in the Updater is temporarily unavailable due to: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel

Any Ideas?
I have tried Chrome, IE (several different versions), and Firefox browsers.


Version: Professional Edition 2.5.0.81

Thanks for any help in advance.
Ben

[sparkman]

Hi Ben,

A number of the third party plugins are hosted on non-HST servers. If one or more of those servers is not reachable, you would get an error like that. From what I understand, nothing to worry about. Ignore the message.

Cheers
Al

[damiene77]

Hey Al,

Thanks for the reply. I would ignore the message but one of the plugins I'm trying to install is Jeff's weatherXML plugin which unfortunately is one of the plugins that appears to be unavailable from the list. I will try to contact Jeff directly to see if he could help me out unless someone knows of a location to get the plugin other than the updater.

Thanks again!
Ben

[sparkman]

Hi Ben,

I can probably send you a copy of the latest one that I have in my archives (version 33.5.14). Send me a message through the board and I'll email it to you.

Cheers
Al